Effective Date: 2023-05-01
Filter Optix AS (“Filter Optix”, the “Company”, “we”, “us”, or “our”) provides this website (the “Site”), including all information, tools, products, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Site and/or purchasing something from us, or otherwise using the Site, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site and our Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
You are granted a limited access and license to use the Service, or any of its features, for personal use only, upon accepting these Terms of Service and all the following Terms and Conditions included in the Terms of Service.
Please read these Terms of Service carefully before accessing or using our Service, or any of its features. By accessing or using any part of the Service, you agree to be bound by these Terms of Service. If you do not agree to all the Terms and Conditions of this agreement, then you may not access our Service, purchase any products or use any of its features.
Shipping and delivery times
We ship to every country in the world. Orders with non-prescription or reading glasses ship within 1-2 business days, while orders with prescription glasses ship within 3-4 business days. The delivery time will generally take up to 3-5 business days after your order has shipped. Please note that delivery times are only estimates and can be longer in some situations. We do not take or accept any responsibilities or liability for any delay in shipments for any reasons.
Cancelling or modifying orders
You can cancel your order up to an hour after it was placed. If your order has not yet shipped then we will try to meet your cancellation request. However, if we are not able to cancel your order in time you can return your order in accordance to our Refund Policy. Changes to your address can be made up until your order has shipped.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. Visa, Mastercard, American Express, PayPal, and Apple Pay are all accepted payment methods when ordering from filteroptix.com.
Customs duties, taxes/VAT or other fees
You may have to pay customs duties, taxes (VAT) and fees upon import and delivery of your order. For more information, please check with your local post office. Kindly note that the price at checkout does not include any additional costs due to importation of the goods. We do not take any responsibility for such costs. These costs are the sole responsibility of the customer.
Our Norwegian customers will not have to pay any duties or taxes.
Risk of loss or damage
We make no guarantees in case of damage, delay, or partial loss to the items in your order during transit. Please inspect your order upon receival and contact us as soon as possible if any item in your order is wrong or damaged. Risk of loss and title for any purchase orders pass to you upon delivery to the shipping carrier.
Returns and refund
We accept returns for any order within 30 calendar days after the delivery of your order. You will have to request a return by contacting us no later than 30 days after delivery. Shipping costs for returns or exchanges back to us inNorway will have to be paid by you, the customer, and these costs are non-refundable. We recommend that you select a shipping method that allows for tracking, as we cannot take any responsibility for any theft or loss during transport.
We offer a full refund* within 30 calendar days after your order has been delivered. To be eligible for a full refund, the product(s) have to be in original condition and free of all damage. This also applies to all other items included in your order, such as packaging, case and cloth. If the items are not in a satisfactory condition or some items are missing, then fees may be applicable and deducted from your refund. The amount will be refunded to the original payment method.
*Customs duties and taxes upon importation to your country are non-refundable. Due to importation duties and taxes when returning the products to Norway our non-Norwegian customers may also be deducted such costs from their refund. Any shipping costs paid at checkout will not be refunded. Returned glasses are also subject to different restocking fees (see our Refund Policy) which will be deducted from your refund.
All Filter Optix glasses come with a two (2) year warranty, effective from the date of delivery of the Filter Optix products, against manufacturing defects. The warranty covers only defects in materials, workmanship, coatings, or lens colour within the warranty coverage period. Please inspect your order upon delivery for any defects. Contact us as soon as possible after discovering any defects.
We may modify, decline or cancel any order, for any or no reason. If we decide to cancel your order, at any time, it will be subject to a refund. We will try to contact you as soon as possible after declining or cancelling your purchase order.
For more information about returns, warranties and refunds, please refer to our Refund Policy.
We are not responsible should you enter any incorrect or inaccurate destination information (such as shipping address) in your order. It is also your responsibility to pick up your shipment safely and within a certain time in accordance with your local post office’s rules.
For more information about shipping etc., please refer to our Shipping Policy.
All images, text, designs, illustrations, icons, photographs, videos, HTML codes (or any code), or any other material or content on this Site and our Service are owned by Filter Optix and/or our licensors, suppliers, partners, and affiliates.
You agree not to reproduce, derive, modify, imitating, mirror, duplicate, copy, distribute, perform, download, publish, display, post, transmit, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Service through which the Service is provided, without prior express written permission by us.
If you want to use any image, content or material from the Service you will need our consent. For any permission, information or help, please contact us (see “Contact” section below).
Any (brand) name or trade name including the iconic “Filter Optix” name, our logos and slogans, custom graphics and scripts, colour combinations and look, all product names, and any branding or design, related to Filter Optix are protected trademarks. Any use of our trademarks without our prior express written consent, is strictly prohibited and considered illegal by Norwegian trademark and copyright laws.
All other trademarks, product names and company names or logos used in the Service are the property of their respective owners. You may not use any trademarks, trade dress, service marks or intellectual property of our licensors, suppliers, partners, and affiliates without our express written consent.
By using our Service, you agree that you will comply with our prohibitions, in addition to other content or material set forth in the Terms of Service, including but not limited to:
A breach or violation of any of these Terms, or any other Terms posted on this page, will result in an immediate termination of your use of the Service or any related site. We reserve the right to refuse Service to anyone for any reason at any time.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, feedbacks, proposals, plans, or other materials, whether online, by email, or any contact with us (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, modify, reproduce, copy, publish, post, display, distribute, translate and otherwise use or exploit in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, indecent, threatening, bullying, libellous, abusing, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or the Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Certain content, products and services available via our Service may include materials from third-parties.
This Site and our Service may contain links that may direct you to third-party sites operated by affiliated or unaffiliated third-parties. Third-parties may also include links on their sites to this Site.
We have no control of such third-parties and are not responsible for examining, monitoring or evaluating the content or accuracy. We do not warrant and will not have any liability or responsibility for any third-party materials or sites, or for any other materials, products, or services of third-parties.
Use or access to any third-party sites is entirely at your own risk. We are not liable for any harm, loss or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party sites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and not us, even if such content was summarized, collected, reformatted or otherwise edited by us.
You expressly agree that your use of, or inability to use, our Service is at your sole risk. While we make reasonable efforts to ensure that the Service remains available at times, we do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure*, or error-free. We do not guarantee or warrant that you will be able to use or access the Service, or any of its features, at any time. *Including, but not limited to, secure data transmission or storage and free from any viruses or other harmful components.
We reserve the right at any time, and from time to time, to modify or discontinue the Service, or any of its features, either temporarily or permanently, with or without notice. We do not guarantee that any product or service will be available when you want to use the Service (e.g. placing an order), at any time. All product descriptions or prices for our products are subject to change at any time with or without notice, at the sole discretion of us. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
You agree and acknowledge that the Service, or any of its features, are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, accuracy, suitability, applicability, title, non-infringement or any other warranties of any kind in and to the services.
We are not responsible if the information, including but not limited to, images, text, graphics, and other material or content on this Site is not accurate, complete or current. We do not guarantee or warrant that the Service is free from any misrepresentations. The material on this Site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information including, but not limited to physicians or other qualified health care providers. Our Service is not intended to be a substitute for professional medical advice, diagnosis or treatment. Any reliance on the material and any information on this Site is at your own risk. No advice or information (oral or written) obtained by you from us shall create any warranty.
Our Service may contain typographical errors, inaccuracies or omissions relating to prices, product descriptions, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information at any time without prior notice, even if your order already has been accepted or processed.
This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of the Site at any time, but we have no obligation to update, amend or clarify any information on the Site, except as required by law.
We have made every effort to display as accurately as possible the colours and images of our products that appear on the Site. We cannot guarantee that your computer or device will display any colour accurately as the actual colour seen is dependent on your device settings. The actual size and shapes of the products on the Site may also differ from how they appear on your screen. Please see the description of each product for relevant information.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors or defects in the Service will be corrected.
Any offer for any product or service made using our Service is void where prohibited. Some areas may not permit certain disclaimers or limitations and are void where prohibited.
We may also, in the future, offer new services and/or features through our Service (including, the release of new tools, products and resources). Such new features and/or services shall also be subject to these Terms of Service.
You agree to indemnify, defend and hold us and our suppliers, subsidiaries, affiliates, partners, officers, shareholders, members, managers, directors, agents, contractors, licensors, service providers, subcontractors, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In no case shall Filter Optix AS, our directors, officers, employees, affiliates, partners, managers, members, agents, shareholders, subcontractors, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states, areas or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states, areas or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Our Service is not intended for individuals under 18 years of age. If you are under 18, you may use the Service only with involvement of a parent or guardian. If you are a parent or guardian, you must monitor and supervise the use of the Service by children, minors and others under your care. You agree to be responsible for their use of the Service.
In the event that any provision of these Terms of Service is determined for any reason to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Norway, regardless of where you access our Service.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. Upon termination, these Terms of Service will still apply.
These Terms of Service are effective unless and until terminated by either you or us. We reserve the right at any time and for any time duration, with or without notice, and in our sole discretion, to terminate or deny your access to use the Service, and to block or prevent future access to and use of the Service for any reason or no reason. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using the Service.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site. It is your responsibility to check our Site and this page periodically for changes. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. Your continued use of or access to the Site or the Service following the posting of any changes constitutes acceptance of those changes.
You can review the most current version of the Terms of Service at any time on this page. Please refer to the “Effective Date” at the top of this page to see when it was last updated. No specified update or refresh date applied in the Service or on any related site, should be taken to indicate that all information in the Service or on any related site has been modified or updated.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.