Returns & Exchanges
We will gladly accept returns for any order or item within 30 calendar days after delivery of your order.
You can return any items in your order for a refund, and we offer an unlimited number of exchanges for non-prescription glasses. If you exchange your non-prescription glasses, we will pay the shipping costs for the new product(s) to be sent to you. We will however charge you a restocking fee of 30 USD for each product you exchange. If our Norwegian customers would like an exchange, they will not be charged any fee.
Shipping costs for returns or exchanges back to us in Norway will have to be paid by you, the customer, and these costs are non-refundable. We recommend that you select a shipping method that allows for tracking, as we cannot take any responsibility for any theft or loss during transport.
Send us an email at email@example.com within 30 days after delivery to request a return or exchange. Please include your order confirmation number, and we will be happy to assist you from there.
After you have requested a return or exchange by email, please return the package to the following address:
Filter Optix AS
Postboks 6702 Tempe
Damages and Issues
We make no guarantees in case of damage, delay, or partial loss to the items in your order during transit. Please inspect your order upon receival and contact us as soon as possible if any item in your order is wrong or damaged. Risk of loss and title for any purchase orders pass to you upon delivery to the shipping carrier.
We offer a full refund* within 30 calendar days after your order has been delivered.
To be eligible for a full refund, the product(s) have to be in original condition and free of all damage. This also applies to all other items included in your order, such as packaging, case and cloth. If the items are not in a satisfactory condition or some items are missing, then fees may be applicable and deducted from your refund.
*Customs duties and taxes upon importation to your country are non-refundable. Due to importation duties and taxes when returning the products to Norway our non-Norwegian customers may also be deducted such costs from their refund.
Returned glasses are subject to the following restocking fees:
Non-prescription: 30 USD (no fee for our Norwegian customers)
Reading glasses (readers): 50 USD
Prescription glasses - Single Vision: 70 USD
Prescription glasses - Progressive: 100 USD
Restocking fees will be deducted from your refund.
Any shipping costs paid at checkout will not be refunded.
Please note that if you don’t pick up your package and pay the local customs duties and taxes incurred, your order will be shipped back to us. If you would like a refund, then the shipping costs back to us will be deducted from your refund, as well as an additional restocking fee of 20 USD.
All refunds will be credited to the same original payment method that you selected at checkout. The return value is determined by the price in USD paid at checkout. If your local bank's currency is not in USD, be aware of the currency conversion rates.
All returns will be processed within 3-5 business days on receipt after inspection by our Filter Optix Team. You will receive a notification once your return has been processed. It may take up to 5-10 business days for the refund to reflect in your bank account, depending on your bank's processing time.
Please kindly note that shipping costs for returns back to us, are your responsibility. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org.
All Filter Optix glasses come with a two (2) year warranty, effective from the date of delivery of the Filter Optix products, against manufacturing defects. The warranty covers defects in materials, workmanship, coatings, or lens colour within the warranty coverage period.
Please note that the warranty does not cover the following:
- Normal wear and tear, including scratches
- Damage, defects or breakage caused by accidents, alterations, improper use, and careless maintenance
- Exposure to excessive heat, or extended time in the heat.
E.g., using them in the sauna, or leaving your glasses in the car or in direct sunlight
- Lost or stolen glasses
For warranty issues please contact us at email@example.com, within the warranty period and as soon as possible after you discover any defects on your Filter Optix products. You will then be entitled to a refund.