We will gladly accept returns for any order within 30 calendar days after the delivery of your order.
Send us an email to email@example.com within 30 days after delivery, to request a return. Please include your order confirmation number, and we will be happy to assist you from there.
Shipping costs for returns back to us will have to be paid by you, the customer, and these costs are non-refundable. We recommend that you select a shipping method that allows for tracking, as we cannot take any responsibility for any theft or loss during transport.
Damages and issues
We make no guarantees in case of damage, delay, or partial loss to the items in your order during transit. Please inspect your order upon receival and contact us as soon as possible if any item in your order is wrong or damaged. Risk of loss and title for any purchase orders pass to you upon delivery to the shipping carrier.
We offer a full refund* within 30 calendar days after your order has been delivered.
To be eligible for a full refund, the product(s) have to be in original condition and free of all damage. This also applies to all other items included in your order, such as packaging, case and cloth. If the items are not in a satisfactory condition or some items are missing then fees may be applicable and deducted from your refund.
*Customs duties and taxes upon importation to your country are non-refundable. Due to importation duties and taxes when returning the products to Norway our non-Norwegian customers may also be deducted such costs from their refund. Returned glasses are subject to the following restocking fees:
Reading glasses (readers): 20 USD
Prescription glasses - Single Vision: 60 USD
Prescription glasses - Progressive: 90 USD
Restocking fees will be deducted from your refund.
All refunds will be credited to the same original payment method that you selected at checkout. The return value is determined by the price in USD paid at checkout,excludingduties andtaxes. For you to receive the duties and taxes back, you will need to contact your localauthorities. If you need documentation of paid duties and taxes, please contact us firstname.lastname@example.org. If your local bank's currency is not in USD, be aware of the currency conversion rates.
All returns will be processed within 3-5 business days on receipt after inspection by our Filter Optix Team. You will receive a notification once your return has been processed. It may take up to 5-10 business days for the refund to reflect in your bank account, depending on your bank's processing time.
Please kindly note that shipping costs for returns back to us, are your responsibility. If you have any questions, please do not hesitate to contact us at email@example.com.
All Filter Optix glasses come with a two (2) year warranty, effective from the date of purchase, against manufacturing defects. The warranty covers defects in materials, workmanship, coatings, or lens colour within the warranty coverage period.
Please note that the warranty does not cover the following:
- Normal wear and tear, including scratches
- Damage, defects or breakage caused by accidents, alterations, improper use, and careless maintenance
- Exposure to excessive heat, or extended time in the heat.
E.g., using them in the sauna, or leaving your glasses in the car or in direct sunlight
- Lost or stolen glasses
For warranty issues please contact us at firstname.lastname@example.org, within the warranty period and as soon as possible after you discover any defects on your Filter Optix products. You will then be entitled to a refund.