Refund policy

Returns & Exchanges

You can request a return or cancellation through your customer account:

Request a return or cancel an order

Enter the email address used for your order and the six-digit verification code sent to your email. You can request cancellation of items that have not yet been fulfilled or request a return for items that have been delivered.

Alternatively, you may notify us by email at support@filteroptix.com. Please include your full name and order confirmation number. Using the customer account is optional and does not affect your right to contact us directly.

We will gladly accept returns for any order or item within 30 calendar days after delivery of your order.

You can return any items in your order for a refund, and we offer an unlimited number of exchanges for non-prescription glasses. If you exchange your non-prescription glasses, we will pay the shipping costs for the new product(s) to be sent to you. We will, however, charge a restocking fee of 30 USD for each product you exchange. No restocking fee applies to non-prescription exchanges for customers in the EU, EEA, UK, and Norway.

Shipping costs for returns or exchanges back to us in Norway will have to be paid by you, the customer, and these costs are non-refundable. We recommend that you select a shipping method that allows for tracking, as we cannot take any responsibility for any theft or loss during transport. 

To request a return, please use the customer account link above or contact us at support@filteroptix.com within 30 days after delivery. Exchanges must currently be requested by email. Please include your order confirmation number.

After your return or exchange request has been approved, please return the package to the following address:

Filter Optix AS
Org. nr. 925 389 560 
Postboks 6702 Tempe  
7490 Trondheim 
Norway

Please include the invoice from the original shipment inside the return shipment.

Damages and Issues

We make no guarantees in case of damage, delay, or partial loss to the items in your order during transit. Please inspect your order upon receival and contact us as soon as possible if any item in your order is wrong or damaged. Risk of loss and title for any purchase orders pass to you upon delivery to the shipping carrier.

Refunds

We offer a full refund* within 30 calendar days after your order has been delivered.

To be eligible for a full refund, the product(s) have to be in original condition and free of all damage. This also applies to all other items included in your order, such as packaging, case and cloth. If the items are not in a satisfactory condition or some items are missing, then fees may be applicable and deducted from your refund.

*Customs duties and taxes upon importation to your country are non-refundable. When products are returned to Norway, additional import duties and taxes may be incurred. These costs are non-refundable and may also be deducted from your refund.

If an order is partially returned for a refund and the order was purchased with a conditional offer of purchasing more glasses, the refund will be based on the number of glasses the customer keeps and the corresponding offer for this number at the time of the order. This also includes free shipping offers. 

Returned glasses are subject to the following restocking fees:

Non-prescription: 30 USD (no fee for customers in the EU, EEA, UK, and Norway)
Reading glasses (readers): 60 USD
Prescription glasses - Single Vision: 90 USD
Prescription glasses - Progressive: 120 USD

Restocking fees will be deducted from your refund.

Original shipping fees will not be refunded outside the EU, EEA, UK, and Norway.

For most European countries (including EU/EEA/Switzerland), as well as USA, UK, Canada, and Australia, all import duties and taxes are prepaid — no additional fees upon delivery. These amounts are non-refundable. If you return an order, any duties and taxes already paid on your behalf may be deducted from your refund.

For our Norwegian customers, MVA is included in the checkout price, and no additional charges apply upon delivery. 

For other countries where duties and taxes cannot be prepaid, customers remain responsible for paying these costs directly to their local customs or courier. If unpaid, the order may be returned or disposed of, and you may not be eligible for a refund.

Filter Optix is not responsible for delivery delays, failed deliveries, or refund ineligibility due to unpaid customs charges, failure to respond to courier notifications, or unclaimed shipments.

Customers in the EU, EEA, UK, and Norway have a 14-day statutory right of withdrawal, which may be exercised through the customer account link above or by contacting us directly at support@filteroptix.com. Failure to collect a package does not automatically qualify as a withdrawal request.

Return shipping costs are the responsibility of the customer. If an order is not collected, refused, or returned due to unpaid import duties or taxes, the return shipping cost (typically 35–70 USD) will be deducted from your refund. Where final charges are not yet available at the time of refund, we may deduct a reasonable estimated amount to cover these costs.

All refunds will be credited to the same original payment method used at checkout. The refund amount will be based on the currency paid at checkout. If your bank account or card is in a different currency, please be aware that currency conversion rates and fees may affect the final amount you receive.

All returns will be processed within 3-5 business days on receipt after inspection by our Filter Optix Team. You will receive a notification once your return has been processed. It may take up to 5-10 business days for the refund to reflect in your bank account, depending on your bank's processing time.

If you have any questions, please do not hesitate to contact us at support@filteroptix.com.

Warranty

All Filter Optix glasses come with a two (2) year warranty, effective from the date of delivery of the Filter Optix products, against manufacturing defects. The warranty covers defects in materials, workmanship, coatings, or lens colour within the warranty coverage period.

Please note that the warranty does not cover the following:

- Normal wear and tear, including scratches

- Damage, defects or breakage caused by accidents, alterations, improper use, and careless maintenance

- Exposure to excessive heat, or extended time in the heat.
E.g., using them in the sauna, or leaving your glasses in the car or in direct sunlight

- Lost or stolen glasses

For warranty issues please contact us at support@filteroptix.com, within the warranty period and as soon as possible after you discover any defects on your Filter Optix products. You will then be entitled to a refund.