Shipping

Estimated shipping and delivery times

We ship to every country in the world. 

Orders with non-prescription or reading glasses ship within 2-3 business days, while orders with prescription glasses ship within 3-4 business days.

If you choose to send us your prescription papers by email later, please note that it may take an additional 5-10 extra business days to process your order once we have received valid prescription details.

We will send you a shipping confirmation email once your order has been processed.
The delivery time will generally take up to 3-5 business days after your order has shipped.

Please note that the shipment may sometimes take longer, for example during unexpected events, public holidays or other events causing delays. Extensive customs clearance can also further increase the delivery time.

Shipping services

Our standard shipping courier is DHL. We use DHL Express to provide fast delivery worldwide.

Import VAT, customs duties, taxes, and fees

You may have to pay customs duties, taxes (VAT), and fees upon import and delivery of your order. For more information, please check with your local post office. 

Our Norwegian customers will not have to pay any duties or taxes. 

Customers from the USA do not have to pay any duties or taxes.

For our UK customers, all customs duties, taxes (VAT), and fees are included at checkout. You won’t need to pay any additional fees upon receiving your order. 

For all other countries, kindly note that the price at checkout does not include any additional costs such as import VAT, customs duties, taxes, or other applicable fees charged by your country’s local customs office or a clearance fee charged by the responsible courier. Please take into account any potential additional costs before placing your order. 

We do not take any responsibility for any additional costs when receiving your order. 
These costs are the sole responsibility of the customer. 

Cancelling or modifying orders

You can cancel your order up to an hour after it was placed. If your order has not yet shipped then we will try to meet your cancelation request. However, if we are not able to cancel your order in time you can return your order in accordance to our Refund policy. Changes to your address can be made up until your order has shipped.

Please feel free to contact us at support@filteroptix.com, and we'll do our best to accommodate your needs!