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DHL Express Shipping | Duties & Taxes Included
Processing and delivery times
We ship worldwide with DHL Express.
Orders with non-prescription glasses or readers usually ship within 3 business days. Orders with prescription glasses usually ship within 5 business days.
After dispatch, DHL Express delivery typically takes 2–4 business days.
As a general guide, allow approximately 5–7 business days from order to delivery for non-prescription glasses and readers, and approximately 7–9 business days for prescription glasses.
Delivery may occasionally take longer for larger orders, remote destinations, public holidays, unexpected carrier delays or customs clearance.
If you choose to send your prescription information to us later by email, processing may take longer. We recommend sending all required prescription information as soon as possible after ordering.
You will receive a shipping notification with tracking information once your order is on its way.
Shipping service
All orders are shipped with DHL Express. DHL may contact you directly with tracking updates and available delivery options.
Once your order has shipped, please monitor the tracking information and respond to DHL if any action is required.
Customs duties, taxes/VAT or other fees
For orders to the United States, EU/EEA/Switzerland, United Kingdom, Canada and Australia, applicable import duties and taxes are prepaid and included at checkout. No additional import duties or taxes are due upon delivery.
For Norwegian customers, prices include MVA and no additional MVA or import charges are due upon delivery.
For other destinations, checkout will show whether duties and taxes are prepaid. Where they are not prepaid, the customer is responsible for any applicable import VAT, customs duties, taxes or local clearance fees.
Cancelling or modifying orders
You can request cancellation through your customer account before the order has been fulfilled, or by contacting us at support@filteroptix.com.
We process orders quickly and therefore cannot guarantee that a cancellation request can be completed before the order ships. If we are unable to cancel the order in time, you may return it in accordance with our Refund Policy.
Requests to change the delivery address must be submitted before the order has shipped. We cannot guarantee that an address can be changed after an order has been placed.